Reports To: Sr. Director of Family Services
Classification: Exempt, full-time, non-union
Compensation: Competitive DOE + Benefits (Medical, Dental, 401k Plan with employer contribution, PTO
Weekly Work Hours: 32 – 40 hours per week TBD (.80 – 1 FTE)
Date: July 14, 2017

The Organization

Good Samaritan is an innovative multi-service non-profit agency located in San Francisco’s Mission District. Our mission is to help immigrant families access needed services, develop self sufficiency, and participate fully as members of the community. Our staff is a diverse and talented team willing to take different and unique approaches to help children, youth and families thrive and succeed.

Position Summary

The Family Services Team Leader is responsible for the oversight of family support and strengthening services focusing primarily on the needs of immigrant parents and their children. These services concentrate on the healthy development of children, youth and families through education, peer to peer support, and prevention. The ideal candidate must possess the skills and training to support a team of Family Advocates; appropriately identify and address the needs of families affected by trauma, depression or instability; and build on families’ strengths.

Specific Responsibilities

  • Responsible for the support and oversight of a team of 4-5 Family Advocates, who provide a combination of case management and group-based services
  • Directly supervise the case management work performed by Family Advocates, who carry long term caseloads ranging from 5-12 families per year, and provide short term advocacy to other families as assigned
  • Ensure that individual assessments, service plans and interventions for each family are based on family strengths, and consistent with programmatic goals and requirements
  • Working closely with the Sr. Director Family Services, plan and oversee the implementation of curriculum based classes, support groups, and parent-child interactive groups
  • Assign Family Advocates to facilitate group activities based on their strengths, interests, and availability
  • Assist Sr. Director Family Services with development and revision of program curriculum
  • Ensure activities and interventions are aligned with evidence-based practices, are culturally relevant, acknowledge and value families’ strengths, engage multiple family members, and are responsive to the multiple aspects of the diversity of the families served
  • Facilitate communication among staff and ensure appropriate debriefing at the end of each program activity or other point of service
  • Provide Family Advocates with ongoing support, clear expectations, feedback, mentoring and coaching
  • Ensure accuracy of Family Advocate’s case charts, data entry, and other required documentation
  • Conduct regular individual and team supervision meetings providing strengths-based guidance, support, feedback, inspiration, and empathy; modeling the approach we use with program participants
  • Develop and maintain a supportive, trauma-informed environment for staff and participants
  • Meet biweekly with Mental Health Consultant to discuss ways to improve and maintain the wellbeing of families and staff, and to seek guidance on supporting individual families when concerns arise
  • Create work plans and conduct performance reviews with direct reports
  • Coordinate the delivery of services across program areas to ensure integration of services and to increase effectiveness and efficiency
  • Work with other staff and service providers to ensure appropriate referrals and communicate about shared participants
  • Represent and act as a liaison for the program with the with Human Services Agency and other key referring agencies
  • Conduct and/or oversee appropriate crisis interventions and emergency responses. Act as an on-site resource for staff by assisting with individuals in crisis and modeling the appropriate handling of difficult situations
  • In consultation with the Director of Family Services, recruit, interview and select well-qualified program staff
  • Ensure all staff receive orientation and training in accordance with organizational standards
  • Coordinate/support staff training and development
  • Oversee evaluation of program activities to demonstrate outcomes and assess effectiveness of services
  • Oversee the collection of participant surveys and client feedback
  • Ensure evaluation results and participant feedback are analyzed and shared with staff, and that appropriate service modifications are made as a result of the staff reflective learning
  • Fulfill monthly reporting and meeting participation requirements for funders and collaborative partners
  • Document progress towards service objectives and goals, and prepare reports as assigned
  • Oversee the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization
  • Ensure that the program costs remain within the approved budget
  • Maintain consistent contact with rest of staff to meet needs of agency/community
  • Coordinate, facilitate and/or participate in functional area meetings, staff meetings, etc.
  • May be required to perform and/or participate in other assignments as requested by Director of Programs

Minimum Qualifications

  • B.A in Social Work or related field. Substantial experience may be considered in lieu of degree
  • Minimum of 3 years’ experience conducting case management, client interviewing, assessment, and service plan development
  • Minimum of 2 years’ experience providing supervision to case managers or related positions, including experience in providing strength’s based and reflective supervision
  • Minimum of 1 years’ experience in program management with proven program development and implementation skills
  • Proven ability to develop trusting relationships, maintain confidentiality and establish professional boundaries
  • Education or training in Child, Adolescent and/or Family Development, or related field
  • Understanding of principles and approaches in family support/strengthening programs and Family Resource Centers
  • Experience working with Latino immigrant population and understanding of immigrant issues
  • Knowledge of citywide resources
  • Bilingual Spanish/English required (in reading, writing, and speaking)
  • Excellent written and verbal communication skills and computer literacy
  • Must be able to pass a fingerprint and TB clearance

Desired Qualifications

  • Experience with participation in clinical supervision and/or mental health consultation
  • Expertise in the facilitation of support groups, parenting classes and/or other curriculum based workshops
  • Experience or familiarity working with or in SF Human Services Agency
  • Education, training and/or experience in working with families affected by domestic violence; certified preferred
  • Familiarity with the Protective Factors/Strengthening Families Model
  • Proven ability to relate with and connect to people of diverse ethnicity, class, education, and orientation. Immigrant, bicultural or related personal experience highly desired

Physical Requirements

Frequently required to sit, walk, stand, bend, stoop or crouch, kneel, lift or climb. Frequently required to reach with hands and arms, pull or push, or carry. Continuously required to see, talk or hear. Occasionally required to lift light less than 25 pounds. Finger dexterity and hand coordination required.

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Good Samaritan Family Resource Center is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Employment is contingent upon meeting the above minimum qualification and verification of previous employment and education.