Reports To: Executive Director
Classifications: Exempt, Full-time
Compensation: Competitive DOE + Benefits (Medical, Dental, 401K plan with employer contribution, PTO)
Weekly Work Hours: 40 hours per week. Flexible and occasional evening/weekend
Date: July 13, 2017

The Organization

GSFRC was founded in 1894 as part of the Settlement House movement, which was created to provide education and social services that would lift newcomers out of poverty. In 1992, GSFRC officially became a comprehensive Family Resource Center employing a two-generation strategy to strengthen and support mostly Latino/immigrant families to thrive, build community connections, and encourage their children’s life-long success. Crucial players in San Francisco’s social service delivery system, FRCs help families access resources and build relationships thhrough high-quality, culturally-relevant services and referrals.

Position Summary

This position provides leadership and oversees contract management, budgeting, programming, reporting and evaluation of Good Samaritan’s Family Services Department.

Specific Responsibilities

Administrative / Program Development:

  • Plan the delivery of all Good Samaritan family support programs and activities in accordance with the mission and the goals of the organization
  • Ensure that all programs and strategies are achieving program outcomes, reporting metrics and impact
  • Supervise program department managers and Family Support Team Leader
  • Provide program budget development and oversight with the Executive Director and Controller in accordance with agency fiscal policies and procedures
  • Ensure that all Family Service programs operate within the approved budget
  • Ensure financial reports and supporting documentation for funders are prepared as outlined in funding agreements
  • Oversee key program partnerships, community initiatives and contractual relationships
  • Administer consultant agreements and oversee program contractors, collaborators and consultants per agency policy and procedures
  • Work with the Development team to identify and respond to program funding opportunities, request for proposals, and donor prospecting to support all programs
  • Work with the Executive Director to develop new initiatives and support the strategic direction of the organization
  • Work with HR to recruit, interview and select well-qualified program staff

Team Development & Leadership:

  • Continue to develop, coach and retain high-performance Family Services Staff
  • Provide leadership and supervision to achieve high quality program standards
  • Oversee professional development and training support
  • Oversee work plan development and performance review process for Family Services Team

Data Tracking and Evaluation:

  • Continue to update and refine theory of change model and key program outcome metrics
  • Develop and implement long-term goals and objectives to achieve the successful outcome of the programs
  • Coordinate the delivery of services among different program activities to ensure integration of services and increase to effectiveness and efficiency
  • Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement
  • Develop forms and records to document program activities
  • Oversee program reporting, contract management and program evaluation activities of First Five, MOH and other government contracts
  • Oversee the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization
  • Secure and maintain functioning agency-wide database to track participant data
  • Write progress reports on Family Services for management and/or funders
  • Ensure that program activities operate within the policies and procedures of the organization
  • Coordinate, facilitate and participate in functional area meetings, staff meetings, etc.

Minimum Qualifications

  • BA in Social Work, Education, Non-Profit Management or a related field
  • Minimum of 5 years experience in program management with proven program development and implementation
  • Understanding of Family Support Principles and current practices in the field of family support and early care and education
  • Ability to see needs of agency as a whole, as well as understand local, community, participant and staff needs
  • Ability to establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization
  • Experience in program management and staff supervision
  • Ability to set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities
  • Computer literate in word processing, databases, spreadsheets, internet, and e-mail

Preferred Qualifications

  • Master’s Degree in Social Work or related field
  • Ability to assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization
  • Ability to think outside of the box and develop new and unique ways to improve operations of the organization and to create new opportunities
  • Bilingual Spanish/English / Cultural competency
  • Knowledge and understanding of immigrant issues

Physical Requirements

  • Frequently required to sit, walk, stand, bend, stoop or crouch, kneel, lift or climb, reach with hands and arms, pull or push, or carry. Continuously required to see, talk or hear. Occasionally required to lift light less than 40 pounds. Finger dexterity and hand coordination required.

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Good Samaritan Family Resource Center is an Equal Opportunity Employer
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Employment is contingent upon meeting the above minimum qualification and verification of previous employment and education.